Shipping policy

This Shipping Policy explains how Daily Coffee Club processes, ships, and tracks orders placed through our websites and checkout experiences.

1) Scope and Where This Policy Applies

Daily Coffee Club operates multiple online experiences. Our main website, including certain sales pages and checkout flows, is available at dailycoffeeclub.com (self-hosted funnel). Our Shopify storefront is available at shop.dailycoffeeclub.com. Depending on how you enter the purchase flow, you may complete your order through Shopify or through CheckoutChamp.

This Shipping Policy applies to orders placed through either website and any associated checkout experience.

2) Shipping Locations

We ship only within the United States. We do not offer international shipping at this time.

3) Order Processing

After you place an order, we begin processing it for fulfillment. Processing may include order verification, preparation, packaging, and carrier handoff.

Processing time is separate from shipping transit time and may vary based on order volume, product availability, and operational capacity.

4) Shipping Methods and Carriers

We use third-party carriers and logistics providers to deliver orders. Available shipping methods and service levels may vary by location and by product.

Once your order is handed off to the carrier, delivery timing is controlled by the carrier and may be affected by factors outside our control, including carrier delays, weather events, service disruptions, and address accuracy.

5) Shipping Costs

Shipping costs (if applicable) are calculated and displayed at checkout before you complete your purchase.

6) Tracking and Delivery Updates

If tracking is available, we will provide tracking information through the order confirmation page and/or by email. We may also send order and shipping updates by text message if you have provided your mobile number and opted in to receive such messages.

Carrier scans and tracking updates may take time to appear and may not reflect real-time location.

7) Address Accuracy and Undeliverable Shipments

You are responsible for providing a complete and accurate shipping address at checkout, including apartment or unit numbers where applicable.

If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address provided by the customer, failed delivery attempts, or refusal of delivery, the shipment may be treated as a Return To Sender (RTS) order and handled in accordance with our Terms of Service and related policies.

8) Carrier Marked “Delivered” but Not Received

If the carrier marks a package as “delivered” but you cannot locate it, you should:

  • Check your delivery area (porch, mailbox area, building reception, package room, and nearby safe locations).
  • Check with neighbors or building management (if applicable).
  • Contact the carrier using the tracking number to request additional delivery details.

If the package still cannot be located, contact us with your order number and we will provide next-step guidance based on the information available.

9) Lost, Damaged, or Missing Items

If your order arrives damaged or with missing items, contact us promptly and include:

  • Your order number
  • A description of the issue
  • Photos of the packaging and product (where relevant)

We may request additional information to investigate and determine an appropriate resolution consistent with our Refund and Return Policy and Terms of Service.

10) Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible after placing your order. We cannot guarantee changes or cancellations once an order has entered fulfillment processing or has been handed off to the carrier.

11) Split Shipments

If your order contains multiple items, items may ship separately depending on availability and fulfillment logistics. If items ship separately, you may receive multiple tracking numbers.

12) Shipping Promotions and Free Shipping (If Offered)

From time to time, we may offer shipping promotions, including free shipping. Any promotional shipping terms will be displayed at checkout and apply only as stated for the applicable promotion.

13) Expedited Shipping (If Offered)

If expedited shipping is offered and selected at checkout, the expedited shipping fee (and any handling fee, if applicable) is non-refundable once the order has been processed or shipped, except where required by law. Please refer to our Refund and Return Policy for additional details.

14) Fulfillment and Returns Handling

We use third-party logistics partners to store, pack, and ship orders. Returns are handled through our designated returns process and returns address. Do not ship returns to our mailing address.

15) Contact Information

If you have questions about shipping, contact us at:

Daily Coffee Club
Email: Contact@dailycoffeeclub.com
Tel: +1 855-763-1035

Mailing Address:

600 1st Ave
Ste 102 PMB 2290
Seattle, WA 98104
United States

EFFECTIVE DATE:

This Privacy Policy is effective as of 22/06/2025.